iPhone Users

Please do not make a purchase from this website with an iPhone. It will not download. Purchase from my Clips4Sale store instead. FYI: If you make a purchase at C4S and need help then open a support ticket there, not here.

 

Many years ago Apple imposed a prohibition of directly downloading .mp4 content from third party websites which disabled my store’s download function from working with iPhone. This is apparently to “protect” their users, but has caused problems on a massive scale with stores of all types, not just mine.

 

The compatibility workarounds that my programmer tried out were then broken when iPhone’s next “patch” was released. Overall it has been a huge waste of time and money on my end paying a programmer to get around the issue only for it to have a time limit until it stops working and getting told there’s nothing else that can be done about it. The issue is out of my hands and will be a problem until Apple allows .MP4 downloads directly to their devices. To imagine how frustrating this — .MP4 is the most common, widely used, standard video format to date, and it downloads to all other devices.

 

So, download and enjoy the content available on this website via PC, Laptop, or Android.  If you’re going to download porn to a mobile device then Android is the way to go. If you have an iPhone as well and are determined to get your porn onto it then you could always use iTunes to sync the .MP4 to your phone from a different device (Wiki How), you just can’t download from my store directly to iPhone

 

Streaming*

IF your internet connection is fast enough then you may stream a complimentary SD 640×360 version of your video directly from your download area free of charge. You can tell ahead of time if a streaming version is available for a particular product by going to its page and looking in the right panel details for “Includes Mobile Streaming!”.

 

*Not guaranteed for all videos. Subject to change. Not meant for download substitution. Support not provided for streaming – connect to a faster WiFi or download the video instead.

 

360 VR Videos

Play with GoPro VR Player on Windows or Mac. On a mobile device, search the Google Play / App Store for “VR Player”. (I recommend Google Cardboard)

 

Comics

View with Adobe Acrobat Reader. (Uncheck the “optional offers”)

 

Download Issues

– Turn off download accelerators, they’re known for corrupting files.

– Use PC or Android. You cannot download to iPhone due to a limitation Apple imposed which disables downloading from third party websites to their devices.

– If you’re downloading via mobile data, connect to a faster WiFi instead.

 

Playback Issues

– Use VLC media player. It’s device and file format friendly.

– Make sure your favorite media player is up to date.

– A video or comic won’t open from within a .zip folder. Move it out.

– Watch VR videos on Windows or Mac with GoPro VR Player.

– Watch VR videos on android with Google Cardboard app.

– Re-download. Don’t use a download accelerator.

– Don’t use iPhone. Use PC or Android.

– Google the error message, if any.

– Restart your device.

 

Failed Transactions / Error Codes

 

A: Too many failed attempts. Try again after 8 hours.

 

B: Your information is on my bank’s blacklist because of a chargeback or other reason. A chargeback is when you tell your credit card company you don’t recognize the purchase / make a fraudulent claim. This results in the bank closing credit card. My bank then penalizes me with a fee + the amount that was refunded to your card.

 

If you made a serious mistake with your finances or purchased with a credit card that wasn’t yours, open a support ticket and explain the situation right away. While this sucks and is embarrassing for you, be warned that if you do not contact me and a chargeback occurs then it turns into a much worse issue. When my bank contacts me about the chargeback, I will ban and blacklist all of your information and you will no longer be able to make purchase here or other websites that share my bank’s public blacklist.

 

If you are getting error “B” and the above scenario is not true for you, you may purchase my content through my Clips4Sale store or use one of the alternative payment methods listed below.

 

I: Use a credit card that was issued within the same country. If you’re on vacation / business travel / you can purchase through my Clips4Sale store, send a USD Amazon Gift Certificate (leave the gc message blank for privacy and let me know what it’s for via email), or get a prepaid card (call the # to register a local address for checkout verification).

 

Decline 05: Call your bank and let them know you’re trying to make a purchase online and the card isn’t working. (Just be vague– if they see the failed transaction, it shows as “K-BROOKS”) This is not a problem on my end, it’s a problem with the card that’s preventing checkout through my site.

 

Mobile File Doesn’t Exist

Only iPhone users see this one… download on android, pc, or laptop. You can’t download directly to iPhone from my store.

 

If my store is giving you a different error code, you can open a support ticket. Don’t worry- this means there’s something I need to look up or do on my end to help you.

 

Forgotten Password  

Reset it here.

 

What will the transaction look like on my bank statement?

K-BROOKS 

 

Payment Methods

– Visa, Mastercard, and Discover at store checkout. It can be a prepaid card, but you need to register your address to the card that you can use at checkout. Without the address the system won’t be able to verify the card and the transaction will get declined. 

– Only for those who have a GK account with at least one credit card purchase: Discreet USD Amazon eGift card sent to [email protected] Leave the note general/blank for our privacy. Email me directly to let me know what it’s for after you send it. I’ll add the products to your download area and let you know when they’re there. I check for support tickets every 48 hours or so.  (Or you could purchase one with cash at a local store and email me the code)

– You can also purchase my videos at My Clips4Sale Store

– FYI: I do not accept cash/check/money order.

 

Exchanges and Refunds

You are responsible for reading the description and details of the product(s) you choose and looking at what’s in your cart before you complete your order. Due to the nature of digital downloads it’s impossible to return a downloaded video for a refund. Downloads are tracked. In addition, since most videos are able to be streamed from the download area, a refund still will not be issued even if the video wasn’t downloaded.

 

This website upholds a high standard for the content it sells, but if you’re really not happy with your clip or comic and wish to contact support about it then you may get in touch about why you are unhappy. Including highly detailed constructive criticism may help your odds of getting a one-time equal/lesser value exchange. If you have been a loyal supporter of this website with many past purchases and just happened to pick up a video that ended up not doing it for you then do feel free to get in touch with why, and how you think it could have been better. I do like to keep my customers happy and am always striving to make the best of my productions. (If it’s a different producer’s product then I will forward the info to them and see if they’d like to give you an exchange for a different product of theirs.)

 

If you’re a parent looking for a refund after your card was used without your permission then you need to take this up with whoever used your card and/or your bank. You are responsible for keeping your belongings safe. Plus there is no way to prove I am being contacted by a parent instead of a customer just trying to lie to get free content. However if you get in touch with me about the issue then I will gladly blacklist the card that was used at checkout and all connected information as well as permanently ban the account. This would be in order to try to help prevent it from happening again at this site, but I would highly recommend looking into Net Nanny or SafeSurf.

 

Deactivate Account

Open a support ticket. Kindly let me know why you’d like your account deactivated. Once an account is deactivated, it is permanent. Only do it if you’re 110% sure you want to proceed, you will lose access to any/all downloads in your account. There’s no harm in letting the account sit- it’s free, secure, and you won’t lose anything you might want to come back to at a later time.