Streaming*

IF your internet connection is fast enough then you may stream a complimentary SD 640×360 version of your video directly from your download area free of charge. You can tell ahead of time if a streaming version is available for a particular product by going to its page and looking in the right panel details for “Includes Mobile Streaming!”.

 

*Not guaranteed for all videos. Subject to change. Not meant for download substitution. Support not provided for streaming – connect to a faster WiFi or download the video instead.

 

360 VR Videos

Play with GoPro VR Player on Windows or Mac. On a mobile device, search the Google Play / App Store for “VR Player”. (I recommend Google Cardboard)

 

Comics

View with Adobe Acrobat Reader. (Uncheck the “optional offers”)

 

Download Issues

– Turn off download accelerators, they’re known for corrupting files.
 
– If you’re downloading via mobile data, connect to a WiFi instead.

 

Playback Issues

– Use VLC media player. It’s device and file format friendly.
 
– Make sure your favorite media player is up to date.
 
– A video or comic won’t open from within a .zip folder. Move it out.
 
– Watch VR videos on Windows or Mac with GoPro VR Player.
 
– Watch VR videos on android with Google Cardboard app.
 
– Re-download. Don’t use a download accelerator.
 
– Google the error message, if any.
 
– Restart your device.

 

Failed Transactions / Error Codes

A: Too many failed attempts. Try again after the blackout period ends in 8 hours.

 

B: Your information is on my bank’s blacklist because of a chargeback or other reason. A chargeback is when you tell your credit card company you don’t recognize the purchase / make a fraudulent claim. This results in the bank closing credit card. My bank then penalizes me with a fee + the amount that was refunded to your card.

 

If you made a serious mistake with your finances or purchased with a credit card that wasn’t yours, open a support ticket and explain the situation right away. While this sucks and is embarrassing for you, be warned that if you do not contact me and a chargeback occurs then it turns into a much worse issue. When my bank contacts me about the chargeback, I will ban and blacklist all of your information and you will no longer be able to make purchase here or other websites that share my bank’s blacklist.

 
I: Use a credit card that was issued within the same country. If you’re on vacation / business travel / you can purchase through my Clips4Sale store, send a USD Amazon Gift Certificate (leave the gc message blank for privacy and let me know what it’s for via email), or get a prepaid card (call the # to register a local address for checkout verification).

 

Decline 05: Call your bank and let them know you’re trying to make a purchase online and the card isn’t working. (Just be vague- if they see the failed transaction, it shows as “K-BROOKS”) This is not a problem on my end, it’s a problem with the card that’s preventing checkout through my site.

 
If my store is giving you a different error code then please open a support ticket and explain the situation. Don’t worry- this probably means there’s something I need to look up or do on my end to help you.

 

Forgotten Password  

Reset it here.

 

What will the transaction look like on my bank statement?

K-BROOKS 

 

Payment Methods

– Visa, Mastercard, and Discover at store checkout.
 
– Prepaid card, but you need to register your address to the card that you can use at checkout. Without the address the system won’t be able to verify the card and the transaction will get declined.
 
– Only for those who have a GK account with at least one credit card purchase: eGift Card or wish list purchase. Email me directly to let me know what you want to purchase and I’ll let you know how to pay with one of these methods. After payment I’ll add the product(s) to your download area and let you know when they’re there. I check for support tickets every 48 hours or so. FYI: This payment method may be helpful if, for example, you are out of country on work/vacation and cannot check out through my store (the transaction will fail if you’re out of the country from which your card is registered) or C4S (if you, for example, want to stick with GK for your forever downloads). I’m happy to work with you to get you your clips with this work-around payment method if needed.
 
– You can also purchase my videos at My Clips4Sale Store If you need help with a purchase from Clips4Sale then you’ll want to open a support ticket there, not here.
 
– FYI: I do NOT accept cash, check, money order, PayPal, or Venmo.

 

Exchanges and Refunds

You are responsible for reading the description and details of the product(s) you choose and looking at what’s in your cart before you complete your order. Due to the nature of digital downloads it’s impossible to return a downloaded video for a refund. Downloads are tracked. In addition, since most videos are able to be streamed from the download area, a refund still will not be issued even if the video wasn’t downloaded.

 

This website upholds a high standard for the content it sells, but if you’re really not happy with your clip or comic and wish to contact support about it then you may get in touch about why you are unhappy. Including highly detailed constructive criticism may help your odds of getting a one-time equal/lesser value exchange. If you have been a loyal supporter of this website with many past purchases and just happened to pick up a video that ended up not doing it for you then do feel free to get in touch with why, and how you think it could have been better. I do like to keep my customers happy and am always striving to make the best of my productions. (If it’s a different producer’s product then I will forward the info to them and see if they’d like to give you an exchange for a different product of theirs.)

 

If you’re a parent looking for a refund after your card was used without your permission then you need to take this up with whoever used your card and/or your bank. Plus, there is no way to prove I am being contacted by a parent instead of a customer just trying to lie to get free content. However, if you get in touch with me about the issue then I will gladly blacklist the card that was used at checkout and all connected information as well as permanently ban the account. This would be in order to try to help prevent it from happening again at this site, but I would highly recommend looking into Net Nanny or SafeSurf.

 

Deactivate Account

Open a support ticket. Kindly let me know why you’d like your account deactivated. Once an account is deactivated, it is a permanent move. Only do it if you’re 110% sure you want to proceed, you will lose access to any/all downloads in your account. There’s no harm in letting the account sit- it’s free, secure, and you won’t lose anything you might want to come back to at a later time.

 
If you get your account deactivated and later find yourself wanting to come back then you are free to create a new account with a different email address. This will enable you to re-purchase clips that you can no longer re-download from requesting the deactivation of your previous account as well as allow you to purchase any new clips that you’d like as well.